COVID 19: Delivery restrictions to FBA

On 17 March 202, Amazon EU sent the following information to all sellers on Amazon in the EU markets selling using the FBA (Fulfillment By Amazon) and Vendor model

Amazon Seller

Since this message was sent, deliveries to all Amazon FBA centres for Amazon sellers have been suspended until 5 April. The exception is for companies delivering medical products, food, cleaning supplies, and similar items.

The system functionality for generating FBA shipments and delivery documents has been blocked. The restrictions apply to all EU markets (DE, UK, FR, IT, and ES), and it is also not possible to ship to warehouses in PL and CZ.

Orders in transit will be accepted at the warehouse. Returns of products are being processed normally, albeit with a delay.

Amazon Vendor

Amazon suppliers working under the VENDOR model, meaning those selling products to Amazon, have received a message informing them of limitations on the number of orders until 5 April.

Below is a copy of both messages:

Message for FBA Sellers

Dear Seller, We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and employees.

We are seeing increased online shopping, and as a result, some products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritising household staples, medical supplies, and other high-demand products coming into our fulfilment centres so that we can more quickly receive, restock, and deliver these products to customers.

For products other than these, we have temporarily disabled shipment creation. We are taking a similar approach with retail vendors.

This will be in effect today through 5 April 2020, and we will let you know once we resume regular operations. Shipments created before today will be received at fulfilment centres. You can learn more about this on this Help page. Please note that Selling Partner Support does not have further guidance. We understand this is a change to your business, and we did not take this decision lightly.

We appreciate your understanding as we prioritise the above products for our customers. Thank you for your patience, and for participating in FBA. Sincerely, The Fulfilment by Amazon team

Message for VENDOR Sellers

Hello from Amazon,

We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and employees.

We are seeing increased online shopping, and as a result, products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritising household staples, medical supplies, and other high-demand products coming into our fulfilment centres so that we can more quickly receive, restock, and deliver these products to customers.

Beginning today you will see:

Reduced Purchase Orders: We have temporarily paused ordering for products that are not household staples, medical supplies, or other high-demand products.

Extended delivery windows for existing purchase orders: We have extended the shipment/delivery windows for some existing purchase orders to give you more time to fulfil the order. Please ship your products toward the end of the extended window.

This will be in effect today through 5 April 2020, and we will let you know once we resume regular operations.

We understand this is a change to your business, and we did not take this decision lightly.

We appreciate your understanding as we prioritise the above products for our customers.

Thank you for your patience,

Amazon