What specifically is
sales support for us?
- Sending a response to your customers’ messages within 24 hours of receiving them (in their language, including weekends!).
- Daily communication with your customer service, technical, accounting and warehouse departments. All this to provide your customers with reliable answers.
- mMnitoring the quality of your Amazon account (Performance) and responding quickly to negative experiences.
- Mediation and resolution of critical incidents (A-Z guarantee, negative feedback, chargeback claims, Policy Violations).
- Launch and manage mailing campaigns that increase the number and quality of reviews of you and your products.
- Launch tools to monitor product listings – their quality, attempts to change or hijacking.
- Creation and management of promotional campaigns (deals, vouchers, promotions, PPC, off-Amazon).
- Updating and managing product and supply price lists.
- FBA Upgrade – conversion of FBM-FBA products, planning and importing shipments in the FBA model.
- Integration support with external tools (logistics, shop platforms, multichannel integrators).